Ask us
Send the question and a person answers it
info@fruitprobe.com, read Monday to Saturday, 9am to 7pm Central from Bloomingdale. Anything arriving outside those hours is picked up the next working day.
Every exchange is kept against your record, so coming back to a matter weeks later does not mean explaining it from the start again.
What should I put in the message?
None of this is required. Each line just saves a reply going back and forth.
- The lot number from the label, if the question is about a specific bottle. It opens the whole record at once.
- Your order number, or the delivery address if the number is lost. Either one finds it.
- What you would like to happen. A return, a replacement, a label read out, a maker named.
- A photograph if something arrived broken. It settles the carrier claim without a second exchange.
- The mobile number if the question is about texts, so we act on the right record.
How long will it take?
| Request | Usual time |
|---|---|
| First reply to any message | Same day within Monday to Saturday, 9am to 7pm Central, otherwise the next working day |
| Maker, lot and expiry looked up | Same working day |
| Return instructions sent | Same working day |
| Refund reaching your card | 5 to 10 business days after the parcel is back |
| Replacement dispatched | Next business day, at our cost, where we were at fault |
| Mobile number removed from the offers list | At once, though a message already queued may still land |
| Data access or deletion request | Acknowledged within 2 business days, finished within 30 days |
Can I write rather than email?
Yes. THE FRUITFUL YIELD, INC., 244 Knollwood Drive, Bloomingdale, IL 60108, US. Post is slower but it reaches the same people.
What am I agreeing to, in full?
- Marketing messages only. Weekly in-store offers and news about new stock. Nothing else runs on this programme.
- Never order updates. Receipts, confirmations and tracking always go to your email address.
- Up to 2 messages per week; frequency varies. Message and data rates may apply.
- US mobile numbers, 18 or over.
- Reply with STOP and they end. Reply with HELP and you get our details.
- No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
- Not a condition of any purchase. The Privacy policy and Terms of sale set out the rest.
On the list already and want off? Use the removal form, reply with STOP to any message, or email and ask.